How We Ensure a Smooth Handoff After Delivery

In this video, Paul Podolny, SVP of Engineering and Delivery at OpsGuru, discusses how our professional services (PS) and managed services (MS) teams work together during the transition from program completion to day 2 operations.

As a project reaches production readiness, the MS team takes over to monitor workloads and provide support. Paul emphasizes that this transition is seamless because the MS team is involved early on, ensuring they have all the necessary context, including operational best practices, security, performance optimization, and cost visibility. This collaborative approach has proven to be effective in ensuring smooth handoffs and ongoing support.