How a Leading Gold Producer Scaled Uptime and Innovation with OpsGuru’s Managed Cloud Operations
At a Glance
Industry: Mining & Natural Resources
Goal: Strengthen uptime, security, and scalability to support global mining operations while optimizing cloud spend and enabling innovation.
Services & Technologies
OpsGuru Services: Managed Cloud Operations, 24/7 Monitoring & Incident Response, BCDR Testing, Cost Optimization, Engineering on Demand (EOD), AWS Well-Architected Framework Reviews
Tooling: Amazon CloudWatch, AWS Backup, AWS Systems Manager Patch Manager, AWS IAM
Outcomes
Improved operational uptime and resilience across globally distributed mining sites
Simplified infrastructure management through centralized monitoring and patching
Optimized cloud spend through structured cost control and periodic reviews
Faster onboarding of workloads from new acquisitions and internal initiatives
Strategic cloud foundation enabling AI and GenAI adoption for future innovation
Background
A leading growth-oriented gold producer in the Americas has expanded its operational footprint through strategic acquisitions. This has resulted in a geographically diverse set of mining sites across Canada, the United States, Mexico, and Brazil, each operating in unique environments.
As a publicly traded organization listed on major North American stock exchanges, the company adheres to high standards of corporate governance, regulatory compliance, and financial reporting. It operates under close scrutiny from the investment community regarding its performance and costs. The organization also prioritizes Environmental, Social, and Governance principles, integrating them into its strategy and decision-making across all operations.
The Challenge
The organization’s operational environment—characterized by rapid growth and critical mining infrastructure spread across the Americas—presents a distinct set of pressing IT challenges.
The company faces significant exposure to cybersecurity threats targeting both its corporate systems and critical operational data interfaces, demanding constant vigilance and advanced security measures. Its acquisition strategy also requires scalability within its technology infrastructure to seamlessly integrate new operations and handle the subsequent influx of operational, geological, and compliance data.
Ensuring the resilience of these workloads is crucial for maintaining 24/7 operational continuity and avoiding costly disruptions, particularly in the mining sector. As the company scales and becomes increasingly reliant on complex cloud environments, specialized cloud and DevOps expertise is required to manage this evolving infrastructure effectively.
In the highly volatile, commodity-driven gold market, the constant pressure to control costs and drive optimization is critical to sustaining profitability and maintaining investor confidence.
The Solution
To address pressing IT challenges from rapid growth, critical infrastructure demands, and the need for cost control, the organization implemented OpsGuru’s Managed Cloud Operations.
This offering provides both essential operational stability and the strategic cloud evolution expertise that their team requires. Key elements of this service include:
24x7 Service Desk Support: Providing round-the-clock monitoring, alerting, and immediate response capabilities essential for maintaining operational continuity in the demanding mining sector.
Automated Patching: Enhancing the security posture and system stability through disciplined, automated patching of EC2 systems, mitigating vulnerabilities.
BCDR Validation: Ensuring business continuity for critical workloads by performing periodic backup and disaster recovery testing to validate recovery procedures against defined RTO/RPO.
Cost Optimization: Addressing the critical need for cost management by conducting periodic cost control reviews and audits, ensuring efficient cloud spend.
Vendor Coordination: Promoting full-stack operational predictability by coordinating with other technology vendors within the organization’s environment, ensuring smoother overall operations.
Engineering on Demand (EOD): Driving Strategic Cloud Value
OpsGuru’s Engineering on Demand (EOD) is part of the offering, providing strategic technical guidance and execution capabilities needed to manage scalability, optimize its cloud investment, and effectively support growth initiatives. This directly addresses the need for specialized cloud and DevOps skills investment, which includes EOD activities such as:
Architecture Review & Optimization: Regularly reviewing AWS architecture to ensure continuous alignment with the Well-Architected Framework, focusing on scalability, security, efficiency, and performance.
Leveraging AWS Innovation: Providing Expertise and Guidance by evaluating and recommending beneficial new AWS services and features, helping the organization maximize the value and outcomes derived from its cloud platform.
Workload Onboarding & Migration: Facilitating Accelerated Growth by providing Migration and Modernization Expertise. This includes onboarding new workloads resulting from M&A activities or internal innovation, ensuring they are efficiently integrated and adhere to best practices for security, cost, and operational excellence from day one.
Together, these capabilities create a managed cloud model that provides a secure, resilient, scalable, and cost-optimized AWS environment capable of supporting both its current critical operations and ambitious future growth plans.
The Result
With OpsGuru’s Managed Cloud Operations, the organization noted a dramatic improvement in operational uptime and system resilience. Consistent, proactive architecture reviews and cost optimization efforts fostered deep confidence, establishing OpsGuru as the company's go-to partner for ongoing cloud initiatives and innovation, valued for reliable advice and trusted delivery.
This successful partnership has underpinned the gold producer's transformation into a cloud-first organization, now poised to explore and unlock further value through advanced AI and Generative AI capabilities with OpsGuru's continued expert support.
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