© Carbon60 Operating Co LTD
© Carbon60 Operating Co LTD
Industry: Payments & Fintech
Goal: Strengthen operational resilience, ensure extreme availability for payment processing workloads, and modernize infrastructure through cloud-native best practices.
OpsGuru Services: Managed Cloud Operations, 24/7 Monitoring & Incident Response, Engineering on Demand (EOD), Security Operations, Infrastructure Modernization
Tooling: Amazon CloudWatch, AWS Backup, AWS Systems Manager Patch Manager, AWS IAM, AWS Lambda, Terraform (IaC)
A rapidly expanding leader in the payment technology sector provides mission-critical payment processing and integrated hospitality solutions to over 50,000 merchants across Canada, the United States, and the United Kingdom. Their primary offerings include a proprietary payment gateway that handles substantial transaction volumes under stringent PCI DSS compliance, as well as key SaaS platforms such as Maitre'D and Veloce—essential tools for their numerous restaurant clients. Operational reliability is critical, as evidenced by their track record of near-perfect uptime for services supporting North American and UK operations, including dedicated US funding systems. Fueled by significant investment and a strategy of growth through acquisition, the organization's business fundamentally relies on the extreme availability, security, and scalability of its technology infrastructure. This dependency makes expert management of their cloud operations critical for maintaining regulatory compliance, ensuring transaction integrity, supporting seamless merchant operations, and enabling continued international expansion.
The organization’s AWS infrastructure hosted numerous critical workloads, including its core payment gateway, SaaS point-of-sale (POS) platforms, and corporate systems. As the organization continued its rapid growth and expansion, ensuring the resilience, security, and scalability of its critical AWS infrastructure became a top priority.
During a period of significant operational evolution and platform transition, they aimed to establish a more robust, standardized, and independently manageable cloud foundation. Their key objectives included fully adopting cloud-native best practices and implementing modern Infrastructure as Code (IaC) for long-term stability and efficiency.
The central challenge was achieving this transformation while guaranteeing seamless operational continuity and the extreme availability that its 24/7 payment processing and SaaS offerings demanded, proactively mitigating any risks associated with the transition. Navigating this complex undertaking across varied critical workloads required a partner that not only had deep cloud expertise and rigorous operational discipline but also advanced capabilities in strategic platform refactoring and enhancement.
To navigate its critical operational evolution and establish a resilient, modern cloud foundation on AWS, the organization engaged OpsGuru, an AWS Premier Tier Services Partner, for a comprehensive managed cloud services solution. This premier partnership immediately provided the organization with assurance of deep technical expertise and access to expert support integrated within the overall managed service framework.
Given the non-negotiable requirement for availability in payment processing and SaaS POS delivery, OpsGuru's team focused intensely on ensuring the operational stability and extreme uptime of their mission-critical AWS workloads.
The team provided essential day-to-day operational discipline through several key activities. They implemented vigilant 24/7 monitoring and delivered rapid incident response, efficiently handling operational incidents, including those involving underlying AWS services. They also managed proactive infrastructure maintenance, including timely security patching, alongside robust business continuity planning. This is essential for safeguarding transaction integrity and ensuring seamless 24/7 merchant operations, especially as the organization expands its use of AWS for diverse and critical workloads.
As part of our Managed Cloud Operations offering, our Engineering on Demand (EOD) team provided the expertise needed for strategic platform refactoring and modernization, directly addressing the need to establish a more standardized and manageable environment.
The EOD team partnered with the organization to implement Infrastructure as Code (IaC) using modern, open standards. They developed modular, maintainable, and extensible code by leveraging open-source libraries and Terraform modules, promoting reusability and avoiding vendor lock-in. This replaced legacy configurations with automated, repeatable DevOps processes, improving deployment efficiency, reducing long-term maintenance costs, and accelerating their internal DevOps maturity. The result was a more secure, cloud-native AWS foundation that the organization could manage independently with greater confidence.
Opsguru’s management of their cloud infrastructure and services provided them with a holistic solution. This integrated approach allowed the organization to confidently manage its critical AWS workloads during a demanding transition, while building a more robust and future-ready platform to support continued growth and innovation.
This partnership with OpsGuru yielded immediate and impactful results. Their critical AWS workloads now operate with significantly enhanced stability and resilience, fostering deep confidence within the organization’s team regarding the performance and reliability of their demanding cloud operations.
OpsGuru's management of their cloud infrastructure and services delivered crucial stability, expert guidance, and foundational improvements during a significant operational evolution, resulting in a highly satisfied customer.
For the organization that operates in the high-stakes Payments and Fintech sector, achieving this level of operational excellence, robust security, and assured high availability isn't just beneficial—it's fundamental. The expertly managed AWS environment provided by OpsGuru delivers the assurance necessary to maintain stringent regulatory compliance, ensure transaction integrity, and secure the trust of their rapidly growing merchant base.
Looking to transform your business?
